NetStar Australia has a strong management team, with experience in the IT services and systems integration industry.
Chris Meager, CEO
Chris Meager was appointed CEO of NetStar Australia in September 2005. He joined NetStar Group in 2004 with the dual role of Group CFO and Finance Director for Australia . Bringing extensive experience in strategy, change management and corporate planning, Mr Meager’s appointment supports the strong organic services revenue growth across the Group.
Prior to NetStar Mr Meager was the CFO for EDS in Asia Pacific South, with responsibility for the organisation and co-ordination of all financial matters, including planning, financial controls and new business strategy. Mr Meager previously held other senior roles at EDS including Finance Director for EDS Australia and then Asia-Pacific, and in the USA where he worked in both the Financial Industry Group and the Health Care Group.
Mr Meager has also worked for a number of companies in both the UK and South Africa. His first job was with a professional accounting firm where he completed his professional qualifications.
Mr Meager has a Bachelor of Commerce Degree, and is a member of the Australian Institute of Chartered Accountants and the South African Institute of Chartered Accountants.
Justin Bock, General Manager (Southern Region)
As General Manager, Mr Bock is responsible for leading the company’s business in Victoria , including sales growth, customer retention and service delivery. He also plays a key role in the overall growth of NetStar Australia.
Mr Bock has been with NetStar since early 2002 and has enjoyed a successful period as a Senior Account Manager. Mr Bock has been the top performing account manager over recent years and was the driving force behind NetStar’s recent $7 million dollar Swinburne University of Technology network refresh win.
Prior to joining NetStar, Mr Bock was an Account Executive for WorldCom (Now known as MCI), where he won multiple national sales awards inclusive of membership of the exclusive Presidential Club for global high achievers..
Prior to joining WorldCom, Mr Bock was a commercial leasing agent for Colliers International.
Mr Bock holds a Bachelor of Business, major in Accounting, from Swinburne University of Technology, Melbourne.
Tim Fulton, General Manager (Northern Region)
Mr Fulton is General Manager of NSW, with responsibility for leading the company’s business in NSW. This includes driving sales, customer retention and service delivery. He also plays a key role in the overall growth of NetStar Australia
Mr Fulton joined NetStar in mid 2007 as the National Unified Communications Sales Specialist, with the responsibility of driving NetStar Cisco-based supporting voice business and supporting the sales teams on strategic deals.
Prior to joining NetStar Mr Fulton was National Sales Manager at C4 Systems, and worked for over eight years at Touchbase where he held the roles of Account Director and Sales Manager.
Thanh Tran, Financial Controller
Thanh Tran is the Financial Controller of NetStar Australia, with responsibility for the finance function of the company. His role includes leading a finance team, managing all financial and accounting related services, providing operational and functional support to the executive team and driving changes in processes and systems.
dMr Tran brings with him extensive experience in corporate accounting, auditing, corporate acquisitions, initial public offering (IPO) and systems development. Prior to joining NetStar, Mr Tran for more than 7 years was the Financial Controller of Health Communication Network Limited, a company listed on Australian Stock Exchange in the Healthcare sector. His responsibilities included managing the day-to-day accounting activities, financial and statutory reporting, budgeting, forecasting, performing due diligence for corporate acquisitions and involving in strategic activities.
Mr Tran holds a Bachelor of Commerce, majoring in Accounting and Computing and a Master Degree in Management.
Oliver Descoeudres, Marketing Director
Oliver Descoeudres is responsible for marketing NetStar’s voice, data and security lines of business, with a focus on network management services and product lines.
His role includes business development, marketing communications and promoting new business offerings that enhance NetStar’s ability to differentiate itself in the market.
Mr Descoeudres also plays a key role in assisting marketing strategy and initiatives across the NetStar Group, including regional marcoms activities and brand development.
Prior to joining NetStar, Mr Descoeudres was Marketing Manager at Memorex Telex, a network integrator and network management solutions provider. Mr Descoeudres has held technical marketing and sales management roles at Tech Pacific (IT distribution company) and the University of Sydney ’s Computing Services. Outside of IT, Mr Descoeudres has worked for his own company providing Web marketing and documentation consultancy services.
Daniel Sultana, Support Services Director
As Director of Support Services, Mr Sultana is responsible for all service delivery around NetStar’s network management (NetManage) and maintenance (NetMantain) lines of business.
Included in this is the management of NetStar’s 24x7 Global NetCentre, which consists of over 30 engineers and Duty Managers operating in shifts. Mr Sultana is also responsible for managing NetStar’s Service Delivery Managers, who provide consistency in communications and service delivery to GNC customers.
Mr Sultana has been with NetStar since early 2004 and has enjoyed success as a Service Deliver Manager, managing a number of NetStar’s high-value Platinum accounts.
Prior to joining NetStar, Mr Sultana spent eight years with DHL Worldwide Express in both the UK and USA in various technical and management positions in their Global Telecoms Department where he was responsible for both strategy and operations.
Mr Sultana is currently completing his Masters of Business Technology at the University of New South Wales.
Garry Thomas, Chief Technology Officer
Garry’s primary role is to set the architectural direction for NetStar’s internal infrastructure, ranging from key production systems, such as nVisage and nTrack, through to the underlying MPLS/Tag Switched wide area network.
For over 15 years, Garry has been delivering detailed technical design and consultative skills, using his abilities to guide his enterprise customers, and to implement systems beyond the networking layer. He is both a deliverer and an ‘end-user’ of his talents.
As a senior member of the Netstar Engineering team, Garry provides a high level of mentoring for the group’s team of engineers.
Prior to his time at Netstar, Garry worked with Telstra as part of a team responsible for introducing new technologies to the Customer Access Network. Through this time, Garry gained invaluable experience of Telco systems, and the challenges Telco’s faced in deployment of new technologies.
Garry holds a Bachelor of Engineering Degree, and has been a qualified CCIE for over 6 years.
James Constable, Professional Services Process Manager
James has been involved in Cisco Network integration since 1995, but commenced a career in IT Networking back in 1988. Roles have progressed in recent years from Lead Engineer, LAN manager, Network Designer and in the last five years, Project Manager.
James’s experience is based on a foundation of methodologies from banking and mainframe experience. These professional disciplines are traditionally lacking in networking companies.
James’s experience includes:
Liaising with account managers and engineers to provide tender responses
Definition of scope of works for project implementation
Creation and coordination of teams to successfully deliver projects for customers
Service delivery – managing relationships and ensuring customer expectations are met
All aspects of project management for network, telephony, security and consultancy projects
Ensuring regular communications with the customer in regard to all service delivery matters, ensuring that the customer is fully informed at all times
Managing post implementation reviews
Implementing of standard processes relating to NetStar activity with customers
Managing communications between NetStar and its customers
Ensuring systems are fully documented following implementation
Meeting with customer representatives as and when required, and ensuring that resulting actions are achieved in a timely manner, and to a desired standard
Acting as an escalation point for customers, and ensuring that all related issues are resolved to a standard acceptable to the customer