NetMaintain - break/fix maintenance services

NetStar's maintenance offerings can reduce maintenance costs by 15%-30% over competitive offerings.

We're confident we can decrease Cisco maintenance costs by at least 15%, and in many cases customers have realised savings as high as 30-40%. We do this by:

• leveraging the scale of our maintenance services - as one of Cisco's largest support partners in Australia, we are able to benefit from economies of scale in supporting our customers
• maintaining the highest accreditation with Cisco - as a Gold Partner and Managed Services Channel Partner (MSCP) we have access to competitive pricing
• utilising a central network operations centre - our Global NetCentre can efficiently coordinate on-site maintenance services in any location.

Try us out - we'll provide you with a no-obligation quote within one business day.

Who are some of our customers?

We work with 300+ customers in Australia to support their networks and IT infrastructure, from small organisations to large household names. Companies like Pickles Auction Group, Wesfarmers and Swinburne University represent just a few organisations that utilise our NetMaintain maintenance offering.

What makes us different?

Support and management of Cisco networks is the core of our business: we understand what's important to customers in a maintenance provider. We are one of Cisco's top support partners (and a Cisco Gold Partner), so you can be assured of getting the best possible service. We have a very flexible and proactive approach.

How is NetStar's maintenance service better?

Regular network audit	We can provide a free audit of your network, on commencement of the contract and then annually. This identifies and reports on all software versions, known vulnerabilities and the current level of maintenance cover on each Cisco device. It ensures that all equipment is covered and assists with network planning.
Proactive maintenance	We offer a proactive maintenance option, which combines "reactive" maintenance cover with "proactive" network monitoring. This means faster identification and response to faults, and faster resolution as NetStar's engineers have access to your network for quick reinstatement of device configurations when faulty hardware is replaced.
Fast access to engineers	All support calls are answered by engineers, 24x7. So if something does go wrong, you get immediate access to skilled technical resources who will begin diagnosis and remediation.
Value for money	Even with these value-adds, NetStar provides a cost-effective maintenance services. We have been able to save customers up to 15-40% on hardware maintenance while providing superior service levels and response times.

Contact NetStar today using our online enquiry form for more information on our maintenance services.