NetManage - IT infrastructure management
NetStar's network management service enables customers to reduce support costs by 20-50% and significantly improve visibility into the performance of the IT infrastructure.
The management service provides customers with a superior alternative for meeting the challenges of managing complex IT environments, including LAN/WAN, server, security, unified communications and virtualised server and storage infrastructure. Traditionally, organisations have required in-house resources to monitor their systems effectively and have found it challenging to obtain full visibility into the ongoing operation and management of their network and systems.
In contrast, NetManage provides customers with comprehensive remote monitoring and a cost-effective means of managing IT resources. It allows customers to re-deploy staff who are fulfilling reactive, ad-hoc support functions to proactively driving IT projects.
How effectively are you managing your network?
Managing networks - effectively - means a lot more than ensuring availability. Multiple metrics and performance attributes need to be to monitored. The "end-user experience" should be consistently high. A management service should be able to provide you with:
- 24x7 access to engineers
- Regular reporting and recommendations
- On-line statistics across all devices
- Application performance (Quality of Service) monitoring
- Capacity planning information
- Proactive identification of potential issues
- Security monitoring
- Configuration management and back-ups.
Contact us for a demonstration via Webex and free trial of NetStar's monitoring and management tools.
How is our approach different?
NetStar's monitoring and management tools give customers complete visibility of the network IT infrastructure health and performance, as well as into the fault resolution process. We take full ownership of all faults (regardless of the problem source) through to resolution. Monthly reports summarise statistics on devices and overall network performance, and provide recommendations on improving performance and capacity planning.
| Visibility |
- Full transparency:
NetStar extends to customers the same tools that our engineers use to monitor and manage the network through a unique, Software-as-a-Service (SaaS) based application
- Retain Control:
Customers can retain some or full operational control, while still benefitting from NetStar monitoring, management and responding to any issues.
- Reporting:
On-line and monthly reports provide a summary of incidents, performance and capacity with recommendations by an experienced engineer.
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| Business Alignment |
- Rules-based approach:
The customer’s priorities and business rules are captured in the management tools and directly drive escalation and remedial processes. Our engineers act as an extension of the customers' IT staff.
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| 24x7 Access to Skills |
- Access to expertise:
For many organisations the recruitment, training and retention of high level skills for all of their required technology areas is a difficult, costly and complex activity. NetStar guarantees sustainable access to qualified and certified staff.
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| Reduced Complexity and Risk |
- Reduced complexity:
Integrates a number of commercially available tools, providing a single interface to multiple systems.
- Rapid deployment
Using a Software-as-a-Service approach means the management service an be fully operational within days or weeks, with zero risk of failure (compared to a 48% failure rate of commmercial network management software deployments)
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Find out more
Please complete your details on the form below. We will contact you to organise a demonstration via Webex and a free trial.
