IT Infrastructure support solutions

Comprehensive help is just a phone call away, with NetStar's 24x7 Service Desk providing a single point of contact for all infrastructure issues.

NetStar's Global NetCentre (GNC) operates around the clock, with all calls are answered by support engineers. All support staff are knowledgeable across a range of products, vendors and technologies. Consistent help-desk and escalation processes are leveraged across all of our support offerings:

NetManage provides proactive remote monitoring, management and support of IT infrastructure, including converged networks, security, and virtualised servers and storage. NetStar’s approach is unique, and enables customers to significantly reduce support costs while gaining improved visibility into the performance of the IT infrastructure.
NetMaintain Proactive combines combines reactive break/fix maintenance with proactive network monitoring. This provides significant advantages over traditional maintenance services, including faster call response times, faster resolution times,and greater visibility into the network environment.
NetMaintain keeps business-critical equipment operating at maximum capacity with a flexible hardware maintenance service. NetStar maintains strong vendor relationships and front ends all maintenance calls so that when hardware fails, the right parts will arrive on time and the customer is kept updated with all information related to their case. Contact NetStar today using our online enquiry form for more information on our support services.