Unified Communications Assessment
If you're looking for some external advice on deploying Unified Communications, assistance building a business case or just a second opinion, we can assist.
Our experience with designing UC solutions for a broad range of organisations (from Atradius with 80 sites to one of the largest networks in Australia at Swinburne University) means we can recommend the most appropriate stategy for your business, and some suggest some ways that UC chaneg how you do business.
Our Unified Communications Assessment uses a proven methodology and ROI tools to gather information about your business and infrastructure. We use this to provide a high-level business case. The assessment looks at:
Business impact
- What are the key business goals / drivers?
- How many staff do you have across different user groups? Do they all needs a handset?
- Do you currently have multiple telephony providers - eg. PABX, audio-conferencing, mobile?
Productivity
- How do you staff communicate today? how much internal communication is done by email?
- How do you locate staff? Is there a lot of "phone tag"?
- Do you have teams working across offices or countries? How do you facilitate this?
- What is your approximate travel budget? Is this likely to increase or decrease?
- when staff are out of the office (eg. travelling) does this impact their productivity?
Operational Efficiency
- How are MACs and other telephony peformed today? Is there a cost associated?
- How are reception functions and out-of-hours calls handled
Infrastructure Readiness
- Do you currently run VoIP?
- Does the infrastructure support QoS, PoE. Is resilience/redundancy built in?
- Are your email and on-line systems critical to your busniess?
