Infrastructure Management

NetStar’s approach is that network management is not just about technology. It needs to encompass people and processes.

Our NetManage service is based on an industry-leading management application, nVisage, which has been developed and refined by NetStar. We combine this with mature processes and methodologies, and expertise across multiple technologies and products.

We have been able to help customers reduce infrastructure management costs by 20-50% as a result of our unique remote management technology, ISO 9001 accredited processes and leveraging the scale of our services. Customer business rules are embedded in our monitoring tools to ensure that priority is given to critical systems and devices. Complete transparency of the network and resolution process is provided, so your staff retain visibility of the infrastructure (but are free to concentrate on core IT initiatives). The contractual framework is very flexible, focused, and tailored to meet the specific needs of each customer.

NetManage is a complete network management solution with NetStar’s skilled support engineers providing 24x7 fault diagnosis and resolution. Customers that have their own support staff can also utilize our network management application, which provides fault resolution tools and visibility into network performance.