| Interactive media company ninemsn has replaced its traditional telephone system with
voice over internet protocol (VoIP) technology across its Australian offices with the help
of NetStar Australia.
The media company's key aim was to replace its outdated PABX system. Ninemsn considered a number of vendors before they chose to work with Cisco Gold Partner, NetStar to take advantage of the cost benefits and flexibility VoIP.
"Our new telephone system needed to be flexible enough to cope with a constantly evolving company," said Nick Spooner, chief operating officer, ninemsn.
"We are a fast-paced, innovative organisation and felt that VolP was the logical answer to replace our old PABX telephone system."
With over 250 employees based in Sydney and Melbourne, ninemsn has implemented
Cisco Softphone IP Communicators and Cisco Call Manager. The IP solution combines voice and data, and in the future will also provide unified messaging functionality.
It is expected that the system will deliver cost savings on inter-office calls, improved flexibility to allow for changes to the phone configurations, lower technical support and maintenance costs and the ability to implement new collaboration tools.
"The VoIP system will result in cost savings for ninemsn, and we are already benefiting from the flexibility it provides us when our people move desks or offices," said Spooner. "Our employees will also benefit from more integrated communications such as being able to receive voicemail in their email inbox."
To date, the number of telephony-related technical problems has been reduced and there is much less down time as a result of the implementation of the VoIP infrastructure.
"Replacing a telephony system is a challenging project to undertake and we were impressed by the degree of professionalism displayed by NetStar not only in the planning
but also the implementation phase," said Spooner. |
