Visibility of the contribution and performance of the IT infrastructure is of interest at the executive and operational levels in many companies. NetStar provides high visibility through unique integrated remote management services for converged data, security and voice systems. Our customers are drawn from the Top 500 companies in Australia and we provide services worldwide.
Overview
Managing increasingly complex IT environments presents a number of challenges. Voice and data networks are essential to most company's business, with convergence adding to the complexity. It is common for multiple groups to be responsible for managing different parts of the corporate infrastructure. High levels of availability, such as 24x7, are also increasingly important.
Features
Our approach to network management provides customers with comprehensive remote monitoring and a cost-effective means of managing network resources. NetStar offers a set of monitoring and management tools that provide customers complete
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visibility of the network infrastructure health and performance, as well as transparency into the resolution process.
Benefits
NetStar's NetManage services provide tangible benefits across four broad areas:
- Reduced Risk & Complexity: We enable customers to reduce infrastructure support costs, with no capital costs. We provide customers with a single, integrated interface to multiple systems.
- Increased Visibility: Our Web-based management application provides complete visibility into the customer's IT environment - customers can retain full control
- Access to skills: NetStar's solution offers processes and technology, as well as highly skilled people that understand each customer's environment
- Business-focussed: Customers' business rules are captured in the management tools and directly drive escalation and remedial processes.
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