NetManage

NetStar's management services enable customers to reduce support costs by 20-50% and significantly improve visibility into the performance of the IT infrastructure.

Our NetManage services provide customers with a superior alternative for meeting the challenges of managing complex networks. Traditionally, organisations have required in-house resources to monitor their systems effectively and have found it challenging to obtain full visibility into the ongoing operation and management of their network and systems.

In contrast, NetManage provides customers with comprehensive remote monitoring and a cost-effective means of managing network resources. NetStar offers a set of monitoring and management tools that give customers complete visibility of the network infrastructure health and performance, as well as transparency into the fault resolution process. We take full ownership of all faults (regardless of problem source) through to resolution. Monthly reports summarise statistics on devices and overall network performance, and provide recommendations on improving performance and capacity planning.

NetManage Deliverables

The value NetManage brings to customers is:

Visibility	Full transparency: NetStar encourages customers to access the same tools that are used to monitor and manage the network. We give the customer complete and comprehensive visibility of their systems, in real-time a Web-based application ( nVisage). Retain Control: Most customers prefer to retain a degree of control over their technology environment. NetStar’s approach enables customers to retain full operational control (for example, during business hours) while NetStar provides full and comprehensive monitoring, management and response to outages. Reporting: Comprehensive and real-time reporting across all performance elements is available through on-line, and monthly reports provide a summary of fault, performance and capacity management information with recommendations by NetStar’s engineers.
Business Alignment	Rules-based approach: The customer’s priorities and business rules are captured in the management tools and directly drive escalation and remedial processes. This ensures that all actions are aligned with the business priorities and requirements of the customer.
Access to Skills	Access 24x7: Economic access to expertise and a true 24x7 service world-wide for any scale of business. Access to expertise: For many organisations the recruitment, training and retention of high level skills for all of their required technology areas is a difficult, costly and complex activity. NetStar guarantees sustainable access to qualified and certified staff.
Reduced Complexity and Risk	Reduced complexity: Multi-vendor systems require multiple management tools. The unique technology, developed by NetStar, integrates a number of commercially available tools through one Web-enabled interface. This provides a single interface to very different systems. Cost-effective: NetStar’s highly integrated approach changes the risk management parameters and enables prompt detection and remedial actions to be undertaken at significantly lower cost. No capital investment is required, as NetStar provides all monitoring tools. Future Proof: The selection and updating of all tools is undertaken by NetStar who also undertake extensive evaluation of competing toolsets, from a number of vendors, this ensures that the most efficient tools continue to be available to all customers.