Support Solutions

With NetStar, comprehensive help is just a phone call away. Behind all of our support services is the Global NetCentre (GNC), providing a single point of contact 24x7 for all network-related support issues.

Our engineers are knowledgeable across a range of products, vendors and technologies. Consistent help-desk and escalation processes are leveraged across all of our support offerings:

NetManage provides proactive remote monitoring, management and support of data (LAN/WAN, server and email), security and converged voice environments. NetStar’s approach is unique, and provides customers with a competitive advantage in how they manage their IT infrastructure and introduce new technologies.
NetMaintain Proactive combines combines reactive break/fix maintenance with proactive network monitoring. This provides significant advantages over traditional maintenance services, including faster call response times, faster resolution times,and greater visibility into the network environment.
NetMaintain keeps business-critical equipment operating at maximum capacity with a flexible hardware maintenance service. NetStar maintains strong vendor relationships and front ends all maintenance calls so that when hardware fails, the right parts will arrive on time and the customer is kept updated with all information related to their case.